How to requst Exchanges

This plugin also allows guest users to Refund /Exchange/ Cancel their orders. They can send the request from ‘Return/Exchange Request Form‘ form.

After clicking on the ‘Submit’ button, an order detail page will display with Refund, Exchange, Cancel Request tabs. By clicking on these buttons users can send the requests.

1. Exchange Request:

   After clicking on the “Exchange Rutton”, A Exchange Request Form will be displayed. After filling out this form, users can send the exchange request.

   

   After successfully submitted the refund and exchange request, the customer will receive the confirmation email with a new order link. Click on that link customers can see the details of new order and pay the extra amount for the exchanged product.

   

   After successfully created an exchanged order your guest user can pay the additional amount by clicking on the “Pay” button.

   

2.  After Clicking on the Submit Request, Refund Request will transmit to the Admin.

3. Cancel Request:

   Click on the ‘Cancel Request‘ button, A Cancel Request Form will display, here user can select those products which they want to remove from the order or cancel the whole order.

   

   Click on the “Cancel Product” to remove the selected product from the order.